Black knit beanie hat with embroidered white letters 'NSG' and 'NuSounds Global' below it.

Returns & Exchanges

Back of a man wearing a black T-shirt with the text 'NSG NuSounds Global' and a small flag graphic, standing against a white background.

Because items are produced on demand, returns are handled case-by-case within the guidelines below.

Request window: To request a return or exchange, contact us within 10 calendar days of the order being marked as delivered.

How to start a return: Use the Returns & Support form on this site and include:

Your order number or proof of purchase

Clear photos of the item and the issue (damage, misprint, wrong item, etc.)

Where to send returns: Please do not send items directly back to the manufacturer. We’ll provide return instructions once your request has been reviewed.

Shipping costs: Unless otherwise required by law or agreed in writing, you are responsible for the cost of shipping the item back. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for returned items that do not arrive.

Eligibility:
Returns and exchanges are generally limited to items that arrive damaged, misprinted, incorrect, or materially different from what was advertised.
If you’re unhappy with the item for another reason, we’ll review the situation and let you know what options are available under our current setup.